Accessibility Statement

Our commitment to making healthcare information accessible to everyone

Our Commitment to Accessibility

MyChart Patient Portal is committed to ensuring that our website and services are accessible to all users, including those with disabilities. We believe that healthcare information should be available to everyone, regardless of their abilities or the technology they use to access the internet.

We strive to maintain compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and continuously work to improve the accessibility of our platform. Our goal is to provide an inclusive experience that allows all users to access their health information and manage their healthcare online.

Accessibility Features

Our website includes several accessibility features designed to improve the user experience for individuals with disabilities:

Keyboard Navigation

All functionality can be accessed using only a keyboard, allowing users with motor disabilities to navigate the site effectively.

Screen Reader Support

Our website is compatible with screen readers and other assistive technologies, providing alternative text for images and proper heading structure.

High Contrast Support

We maintain sufficient color contrast ratios to ensure text is readable for users with visual impairments.

Resizable Text

Text can be resized up to 200% without loss of functionality, accommodating users with visual impairments.

Focus Indicators

Clear focus indicators help keyboard users understand which element is currently active on the page.

Alternative Text

All images include descriptive alternative text to provide context for users who cannot see them.

WCAG 2.1 Level AA Compliance

We are committed to meeting the WCAG 2.1 Level AA standards, which include the following key requirements:

Perceivable

  • Text alternatives for non-text content
  • Captions and other alternatives for multimedia
  • Content that can be presented in different ways
  • Content that is easy to see and hear

Operable

  • Functionality available from a keyboard
  • Enough time to read and use content
  • Content that does not cause seizures
  • Easy navigation and orientation

Understandable

  • Text that is readable and understandable
  • Content that appears and operates in predictable ways
  • Help users avoid and correct mistakes

Robust

  • Content that can be interpreted by a wide variety of user agents
  • Compatibility with current and future assistive technologies

Ongoing Improvements

We recognize that accessibility is an ongoing process, and we are committed to continuously improving our website's accessibility. Our development team regularly reviews and updates our platform to ensure compliance with the latest accessibility standards.

We welcome feedback from users about accessibility issues they encounter. Your input helps us identify areas for improvement and prioritize accessibility enhancements. If you experience any accessibility barriers or have suggestions for improvement, please contact our accessibility team.

Testing and Evaluation

We regularly test our website for accessibility compliance using a combination of automated tools and manual testing. Our testing process includes:

  • Automated accessibility testing tools
  • Manual testing with keyboard navigation
  • Screen reader compatibility testing
  • Color contrast analysis
  • User testing with individuals who have disabilities

These testing methods help us identify and resolve accessibility issues before they impact our users.

Third-Party Content

While we strive to ensure the accessibility of our own content, some third-party content or applications may not meet the same accessibility standards. We work with our partners to encourage accessibility compliance and provide alternative access methods when possible.

If you encounter accessibility issues with third-party content on our website, please contact us so we can work with the content provider to improve accessibility or provide alternative access methods.

Contact Information

If you have questions about accessibility or encounter any accessibility barriers on our website, please contact our accessibility team:

Accessibility Team

Email: [email protected]

Phone: 1-800-MYCHART

Address: 123 Healthcare Drive, Suite 100, Medical Center, CA 90210

We are committed to responding to accessibility inquiries promptly and working with users to resolve any accessibility issues they encounter.

Future Accessibility Goals

As technology evolves and accessibility standards advance, we remain committed to staying at the forefront of accessibility best practices. Our future accessibility goals include:

  • Implementing ARIA (Accessible Rich Internet Applications) enhancements
  • Adding voice navigation capabilities
  • Enhancing mobile accessibility features
  • Providing multiple language support with accessibility considerations
  • Implementing advanced assistive technology compatibility

We believe that accessibility is not just a compliance requirement but a fundamental aspect of providing quality healthcare services to all patients.

Last Updated

This Accessibility Statement was last updated on January 15, 2024. We review and update this statement regularly to reflect our ongoing commitment to accessibility and any improvements we make to our platform.