MyChart Support
We're here to help you get the most out of your patient portal
Getting Help with MyChart
Whether you're a new user or an experienced MyChart user, we have resources to help you navigate the platform and resolve any issues you may encounter. Our comprehensive support system is designed to get you back on track quickly.
Self-Service Resources
Browse our comprehensive help articles, video tutorials, and troubleshooting guides to find answers to common questions.
Live Chat Support
Connect with our support team in real-time for immediate assistance with urgent issues or complex problems.
Email Support
Send us a detailed message about your issue and receive a comprehensive response within 24 hours.
Frequently Asked Questions
How do I create a MyChart account?
To create a MyChart account, you'll need an activation code from your healthcare provider. Contact your provider's office to request an activation code, then visit their MyChart website to complete the registration process.
I forgot my password. How do I reset it?
Click the "Forgot Password" link on the login page. You'll be asked to provide your username or email address, and we'll send you instructions to reset your password securely.
Can I access MyChart on my mobile device?
Yes! MyChart is available as a mobile app for both iOS and Android devices. Download the app from your device's app store and log in with your existing credentials.
How do I request a prescription refill?
Log into MyChart and navigate to the "Medications" section. Find the medication you need refilled and click "Request Refill." Your request will be sent to your healthcare provider for approval.
Is MyChart secure?
Absolutely. MyChart uses industry-standard encryption and security measures to protect your health information. We comply with all HIPAA requirements and maintain strict access controls.
How do I schedule an appointment?
In MyChart, go to the "Appointments" section and click "Schedule Appointment." Choose your preferred provider, date, and time from the available options.
Common Issues and Solutions
Login Issues
Problem: Can't log in to MyChart
- Check that your username and password are correct
- Ensure Caps Lock is off
- Clear your browser cache and cookies
- Try using a different browser
- Contact support if the issue persists
Account Access
Problem: Account locked or suspended
- Wait 15 minutes before trying again
- Use the "Forgot Password" feature
- Contact your healthcare provider
- Verify your account information
Mobile App Issues
Problem: Mobile app not working properly
- Update to the latest app version
- Restart your mobile device
- Check your internet connection
- Clear app cache and data
- Reinstall the app if necessary
Technical Problems
Problem: Pages not loading or errors
- Check your internet connection
- Try refreshing the page
- Clear browser cache and cookies
- Disable browser extensions
- Try a different device or browser
Additional Help Resources
Video Tutorials
Watch step-by-step video guides covering common MyChart tasks and features.
Watch TutorialsUser Manual
Download our comprehensive user manual with detailed instructions for all MyChart features.
Download ManualTraining Sessions
Join our online training sessions to learn how to use MyChart effectively.
Register for TrainingCommunity Forum
Connect with other MyChart users to share tips and get answers to questions.
Join ForumStill Need Help?
Our support team is ready to assist you with any questions or issues you may have.