Terms of Service

Acceptance of Terms

By accessing and using the MyChart Patient Portal website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of the MyChart Patient Portal website and related services (collectively, the "Service") operated by MyChart Patient Portal ("we," "us," or "our"). Your use of the Service constitutes acceptance of these Terms.

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the updated Terms on our website. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

Description of Service

The MyChart Patient Portal is a comprehensive healthcare information platform that provides patients with secure access to their medical records, appointment scheduling, prescription management, and communication tools with healthcare providers.

Service Features

Our Service includes, but is not limited to: secure patient portal access, medical record viewing, appointment management, prescription refill requests, secure messaging with healthcare providers, and access to health education resources.

Service Availability

We strive to provide continuous access to our Service, but we do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to maintenance, updates, or technical issues beyond our control.

User Accounts and Registration

To access certain features of our Service, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account Creation

When creating an account, you must provide accurate, current, and complete information. You must be at least 18 years old to create an account, or have parental consent if you are between 13 and 18 years old.

Account Security

You are responsible for safeguarding your password and for any activities or actions under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

Account Termination

We reserve the right to terminate or suspend your account at any time for violations of these Terms or for any other reason at our sole discretion. You may also terminate your account at any time by contacting our support team.

Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service in any way that violates any applicable federal, state, local, or international law or regulation.

Prohibited Activities

You agree not to: use the Service to transmit or facilitate the transmission of any harmful, offensive, or inappropriate content; attempt to gain unauthorized access to any part of the Service or other systems; interfere with or disrupt the Service or servers; or use the Service for any commercial purpose without our express written consent.

Healthcare Information

You agree to use the Service responsibly and in accordance with applicable healthcare laws and regulations. You acknowledge that the Service is not a substitute for professional medical advice, diagnosis, or treatment.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Health Information Privacy

We are committed to protecting the privacy and security of your health information in accordance with applicable laws, including HIPAA. We implement appropriate technical and organizational measures to protect your data.

Data Sharing

We may share your information with your healthcare providers and other authorized parties as necessary to provide our services, comply with legal obligations, or as otherwise described in our Privacy Policy.

Intellectual Property Rights

The Service and its original content, features, and functionality are owned by MyChart Patient Portal and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Content Ownership

All content on the Service, including text, graphics, logos, images, software, and other materials, is the property of MyChart Patient Portal or its licensors and is protected by copyright and other intellectual property laws.

User Content

You retain ownership of any content you submit to the Service. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and distribute your content in connection with the Service.

Disclaimers and Limitations of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED.

Medical Disclaimer

The information provided through our Service is for informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MYCHART PATIENT PORTAL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE.

Indemnification

You agree to defend, indemnify, and hold harmless MyChart Patient Portal and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the Service or violation of these Terms.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the state of California, without regard to its conflict of law provisions.

Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in California.

Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Contact Information

If you have any questions about these Terms of Service, please contact us using the information provided below.

Last Updated

These Terms of Service were last updated on January 15, 2024. We encourage you to review these Terms regularly to stay informed about your rights and obligations.